Shipping policy
Last Updated: 18-12-2025
This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to offer a clear and reliable delivery experience.
1. Shipping Costs
Standard shipping within the UK is free on all orders.
There are no additional handling fees at checkout.
2. Processing & Delivery Times
Processing time: 1–2 business days
Estimated delivery time: 3–5 business days after dispatch
Order cut-off time: 12:00 PM (GMT), London time
Depending on availability, certain items may be shipped from our EU warehouse to ensure faster processing and reliable delivery.
Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.
You will receive a tracking link by email once your order has been dispatched.
3. Customs & Import Fees
UK customers will not be charged additional customs or import fees on delivery.
4. Address Changes
If you need to change your delivery address, contact us within 24 hours of placing your order.
After dispatch, address changes are no longer possible.
5. Order Cancellations
You may cancel your order before it has been dispatched.
Once shipped, cancellations are no longer possible.
You may still return the items under our Refund Policy.
6. Delayed or Damaged Deliveries
If your parcel is delayed or arrives damaged, please contact us:
Email: info@ellingtonapparel.com
Phone: +31 6 83492011
For damaged parcels, please include photos so we can resolve the issue quickly.
7. Customer Support
Customer Service Hours: Monday–Friday, 09:00–17:00 GMT
Email: info@ellingtonapparel.com
Phone: +31 6 83492011
Support is operated from the Netherlands with dedicated English-language assistance for UK customers.
8. Company Information
This online store is operated by:
Ellington Apparel
Registration Number : 90870182
VAT Number: NL004847932B61
Business Address:
Diepenheimseweg 27
7161 MH Neede
The Netherlands
For returns, please see our Refund Policy.