Privacy policy

At Ellington Apparel, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or shop through Ellington Apparel (the “Website”).

By using our Website, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Who We Are

This Website is operated by:

Ellington Apparel

Business Address:
Diepenheimseweg 27
7161 MH Neede
The Netherlands

Company Registration Number: 90870182
VAT Number: NL004847932B61

Email: info@ellingtonapparel.com
Phone: +31 6 83492011

Ellington Apparel is a Netherlands-based online jewellery retailer serving customers in the United Kingdom.

For privacy-related questions or requests, you can contact us using the details above.

2. Information We Collect

We may collect personal information that you provide directly to us when you use our Website or place an order.

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Information you provide when contacting customer support
  • Information you provide when requesting a return, refund or exchange

We may also automatically collect certain technical information when you visit our Website, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Referring website
  • General information about how you interact with our Website

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders
  • To process payments
  • To provide order confirmations and shipping updates
  • To provide customer support
  • To process returns, refunds and exchanges
  • To communicate with you about your orders or enquiries
  • To prevent and detect fraud or other unauthorised activity
  • To maintain and improve the Website
  • To understand how customers use our Website
  • To comply with applicable legal and regulatory obligations
  • To protect our business, customers and Website

We will only use your personal information where we have a lawful basis to do so.

4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to fulfil a contract with you, such as processing and delivering an order
  • It is necessary for us to comply with a legal obligation
  • You have provided consent, where consent is required
  • It is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms

Where we rely on consent, you may withdraw your consent at any time.

5. Payments

Payments made through our Website are processed using the payment methods and payment providers available at checkout.

We do not intentionally store complete payment card details on our own systems.

Payment information may be processed by third-party payment providers, such as Apple Pay, Google Pay and other payment providers made available through our checkout.

These providers process information according to their own privacy policies and applicable security standards.

6. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide certain Website services.

Information submitted through our Website may therefore be processed by Shopify on our behalf or as otherwise described in Shopify's privacy documentation.

Shopify may process personal information in accordance with its own privacy policy and applicable data protection laws.

7. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to help provide a functional and efficient browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Maintain Website functionality
  • Understand how visitors use our Website
  • Analyse Website performance
  • Improve our products and services
  • Support relevant advertising or marketing activities, where applicable

Some cookies are necessary for the Website to function properly, while others may be used for analytics, personalisation or marketing.

Where required by applicable law, we will request your consent before placing non-essential cookies or using similar tracking technologies.

You can manage or disable cookies through your browser settings or, where available, through our cookie consent settings.

Disabling certain cookies may affect the functionality of parts of the Website.

8. Third-Party Services

We may use trusted third-party service providers to help operate our business and Website.

These may include providers involved in:

  • Website hosting and infrastructure
  • Payment processing
  • Order fulfilment and shipping
  • Analytics
  • Customer support
  • Email communications
  • Fraud prevention
  • Advertising and marketing

These service providers may have access to personal information only to the extent reasonably necessary to provide their services or fulfil their legal obligations.

We do not sell your personal information.

9. Sharing Your Information

We may share personal information where reasonably necessary with:

  • Payment processors
  • Shopify and relevant technology providers
  • Shipping and delivery providers
  • Fulfilment partners
  • Customer service providers
  • Website analytics and security providers
  • Professional advisers
  • Government authorities or law enforcement where required by law

We do not share personal information with third parties for purposes unrelated to operating our business unless we have a lawful basis to do so.

10. International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom or the European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

These safeguards may include contractual protections or other legally recognised transfer mechanisms where required.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our Website uses SSL/TLS encryption to help protect information transmitted between your browser and our Website.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained depends on factors such as:

  • The purpose for which the information was collected
  • Our ongoing business relationship with you
  • Legal, accounting and tax requirements
  • The resolution of disputes
  • Fraud prevention and security requirements

Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request portability of your personal information where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, please contact us using:

Email: info@ellingtonapparel.com

We may need to verify your identity before completing certain requests to help protect your personal information.

14. Marketing Communications

Where permitted by applicable law, we may send you marketing communications about our products, offers or services.

Where your consent is required, we will only send marketing communications after obtaining the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not affect transactional messages relating to an order you have placed, such as order confirmations or shipping updates.

15. Children's Privacy

Our Website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16 without appropriate consent where required by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

16. Links to Other Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or applicable legal requirements.

Any updates will be posted on this page.

Where appropriate, we will provide additional notice of significant changes.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Ellington Apparel

Email: info@ellingtonapparel.com
Phone: +31 6 83492011

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM UK time
Saturday–Sunday: 10:00 AM–4:00 PM UK time

Average response time: within 24 hours.

Business Address:

Diepenheimseweg 27
7161 MH Neede
The Netherlands

Company Registration Number: 90870182
VAT Number: NL004847932B61

Support is provided from the Netherlands, with dedicated English-language assistance for UK customers.